Responsible Play

A ticket is entertainment, not an investment or an income

A ticket is the price of entry to a contest. It opens a simulated account with a virtual balance and published rules. You trade real-market prices on that simulated account, and your result is ranked against the other entrants (Counter) or measured against a reward table published before you entered (Journey, Career). Nothing is bought or sold for you in any real market, nothing is mirrored to a brokerage, and no balance is held for you: you buy a ticket, and if you win, a prize is paid out.

A ticket is not an investment. The fee is not placed anywhere, does not grow and is not returned at the end of the contest. It is kept whether or not you win, except when a round is voided under the contest rules, in which case every ticket is refunded to the payment source it came from.

Prizes are not an income. In a Counter round only three tickets are paid, the top three by return at the bell; the house keeps 15 % of the pool as its service fee, the rest goes to those three places, and every other ticket wins nothing. A Journey reward is paid only if your own run ends at +10 % or more, and a Career ticket pays cash only at level 20 (+100 %).

Treat a ticket fee as you would the price of a seat at a game: money you have chosen to spend, not money you expect back. A ticket is not a way to earn a living, to pay a bill, or to win back a fee you have already spent [COUNSEL].

Leverage makes a contest faster, not safer. At up to 100x in Counter a ticket can be liquidated within minutes of the open. A liquidated ticket is out. Buying another is a new fee for a new ticket, never a way to recover the first.

Daily and weekly spend caps

Every account has a daily cap and a weekly cap on ticket spend. The caps count every ticket you buy, Counter, Journey and Career, including re-buys, in US dollars, whether you pay by card, Apple Pay or Google Pay, or in USDC or USDT. A purchase that would take you past either cap is refused before payment and nothing is charged. A ticket refunded because its round was voided is taken off your running spend.

A new account starts on the platform's default caps, which are shown to you before your first purchase. You can lower either cap to any amount, including zero, at any time. The daily cap covers a calendar day and the weekly cap a calendar week from Monday to Sunday; the time zone used is shown next to the caps.

A cap is a ceiling, not a target. Setting it at an amount you would be comfortable losing is the single most useful thing on this page.

Re-buy caps and the running spend on screen

In a Counter round, a liquidated ticket is out. You may buy another ticket in the same round only within the round's re-buy cap and the round's cap on tickets per user. Both are published with the round's rules at the open, before you buy, and both are the same for every entrant.

A re-buy is a new ticket at the full ticket price: a fresh simulated account with the same starting balance and rules as every other ticket in the round. It does not revive the liquidated one, whose fee stays in the pool.

Before every purchase, and highlighted before every re-buy, the buy sheet shows your running spend: what you have spent in this round, today and this week, next to the round's caps and your own daily and weekly caps. You see those figures before you confirm, every time. A purchase that would pass any of them is refused.

Journey and Career have no re-buy. A Journey run that is out at −20 % and a Career ticket that is out at −80 % are over; a new ticket is a new entry, and it counts against your caps like any other.

Cool-off

A cool-off is a pause you choose. For its length you cannot buy any ticket: no Counter ticket, no re-buy, no Journey stake, no Career entry. You pick the length when you start it from the options offered [COUNSEL], and it begins the moment you confirm.

A cool-off cannot be shortened or cancelled once it has started. When it ends, buying reopens at the caps you had before; nothing is raised for you.

A cool-off stops spending, not a ticket you already hold. A Counter ticket runs to the bell, a Journey run to its 24 hours or your cash-out, and a Career ticket stays open to trade; any prize they earn is paid as usual. Propy Market sends no promotional e-mail to anyone; during a cool-off you receive only the service messages your open tickets need.

Self-exclusion

Self-exclusion is the long pause. It closes your account to paid contests for a term you choose from the options offered [COUNSEL]. During the term you cannot buy a ticket, and you cannot open another account: a new sign-up that matches the e-mail address, wallet addresses, IP address or device data of a self-excluded account is refused. One account per person is already the rule; self-exclusion is where it is enforced hardest.

Self-exclusion stops play, not only spending. A Counter or Journey ticket already running finishes under its own rules, since both end within 24 hours, and any prize is paid as usual. A Career ticket, which has no end, is closed when the exclusion starts: the trophies it has earned stay, and a reward already earned is paid.

Self-exclusion cannot be shortened or cancelled during its term, and it does not lift by itself when the term ends. To return you must ask support in writing, and a waiting period runs before buying reopens [COUNSEL]. If your state keeps a register of persons excluded from contests like these, we check it and honour it [COUNSEL]. While you are excluded you receive only the service messages your account needs; no offers, no reminders.

How to set and change your limits

All of these tools are on your Account page, under Limits. Each shows its current value, when it was last changed and what you can change it to. You confirm every change on screen, and we send a confirmation to the e-mail address on your account, so a change you did not make is visible to you.

Timing is deliberately one-sided. Anything that tightens your play, a lower cap, a cool-off, a self-exclusion, takes effect the moment you confirm it. Anything that loosens it, a higher cap or the lifting of a self-exclusion, takes effect only after a waiting period [COUNSEL], and never during a round you hold a ticket in. You can cancel a pending increase at any time before it takes effect.

If you would rather not do this yourself, write to support@propymarket.com from the e-mail address on your account and ask for a cap, a cool-off or a self-exclusion. Support sets it and confirms it to you in writing. Support can tighten a limit on your request at any time; it cannot loosen one faster than the rules above.

What the platform does on its own

Defaults and published caps. Every new account starts on the platform's default daily and weekly caps. Every Counter round carries a cap on tickets per user and a re-buy cap, chosen by the house and published at the open; they apply to every entrant alike. Journey stakes run from $100 to $10,000 per ticket and a Career entry is $50, as the Contest Rules set out; every stake and entry counts against your caps.

Gates you cannot change. You must be 18 or older, or older where your state requires it [COUNSEL], and you cannot enter a paid contest if you live in, or are located in, a state listed on the State Eligibility page. Your location is checked from your IP address and other signals at every purchase.

Signs we watch. The platform looks at patterns, not at single purchases: repeated re-buys after liquidation in one round; spend that climbs sharply from one week to the next; a cap raised again soon after an increase took effect; purchases in long unbroken sessions or at unusual hours; a failed payment followed by retries on another card or wallet; and messages to support or in chat that suggest play has stopped being fun [COUNSEL].

What we may do. When we see these signs we may lower your caps, require a cool-off before any further purchase, reduce or refuse re-buys, or close the account to paid contests. We tell you what we did and why, by e-mail, and the limit stays until the period we set has run; a limit we apply cannot be lifted by raising a cap in your settings. A limit we apply never cancels a running ticket and never withholds a prize it earns.

What we never do. We do not offer credit or let a ticket be paid later; we do not raise a cap for you; we send no marketing or promotional e-mail to anyone; and an account under a cool-off or a self-exclusion receives only the service messages its open tickets need.

Help, and who to contact

Play has stopped being entertainment when you buy tickets to win back a fee you have already spent, spend money you need for something else, hide your play from the people close to you, or find a round you are not in hard to leave alone. If any of that sounds familiar, start a cool-off now and talk to someone.

Free and confidential help is available from [HELPLINE — COUNSEL].

Propy Market is operated by [OPERATOR LEGAL NAME], organised in [STATE OF ORGANISATION], at [REGISTERED ADDRESS]. For anything on this page, setting a limit, starting a self-exclusion, a question about a limit we applied, or concern about another person's account, write to support@propymarket.com with 'Responsible Play' in the subject line. Requests to tighten a limit are handled ahead of other requests. We cannot discuss another person's account with you, but we will look at what you tell us.